Maintenance Guide

All maintenance requests need to be submitted through the resident login portal or by email. After reviewing our guidelines please return to the home page to login. If you need assistance with setting up your login and password please contact us via telephone or email. Only maintenance emergencies will be taken over the phone. After hours, use our voice mail system and leave a message. Someone will call you back as soon as possible. If you have not received a call back with in 15 minutes please dial again and repeat same procedure to ensure that we received the correct information. Only situations that are of an emergency nature will be responded to.

Emergency is defined as: Anything relating to the property under the lease that is threatening to life, health or the integrity of the property.

Following are some basic guidelines as to what constitutes a maintenance emergency.

- Fire: Call the Fire Department immediately.
- A/C Repair: A/C repair is not considered an emergency, do not call you will not receive a response.
- Heater Repair: If outside temperature is falling below 40 degrees.
- Clogged Toilet or Drain: Per your lease, this is your responsibility call a plumber. If it turns out that there are roots in the line or something is physically wrong with the plumbing we will reimburse you.
- Pipe Broken: Turn off water valve to pipe or exterior water main until contractor arrives.
- Broken Doorknob, Lock or Window: Only if it prevents Resident from properly securing unit. If temporary measures can be taken until business hours, resident should wait until regular business hours before contacting management.
- No Hot Water: Only if there is absolutely no hot water and it is between the hours of 9:00am and 5:00pm Monday – Friday. If there is no hot water at any other time use temporary measures.
- No Electricity: Only if there is no electricity and 1.) The Resident has called the electric company and found that they were not at fault. 2.) After Resident has checked all the breakers by flipping them ALL hard to the OFF position and then back on and reset all GFI circuits in the house. Partial outages do not represent an emergency! If a wall switch or outlet begins to smoke or smell remove all plugs and turn off switch if necessary call the fire department.

These are the basic calls that may constitute an emergency. If you have a situation other than these, which seems immediately hazardous, damaging or detrimental, please call us and ask for maintenance. If after hours call the emergency pager.

Non-emergency, routine maintenance:

The following are not emergencies: refrigerator out, locking yourself out of the house, oven not working and pest control. Skip Housing Solutions LLC is not responsible for loss of food or for alternative lodging due to appliance failure.

All other routine maintenance request must be put in writing per your lease agreement, please log in to your portal to submit your maintenance request. No routine or non-urgent calls will be accepted at any time by phone!
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Frequently Asked Questions

- Am I allowed to paint?

We want you to feel right at home. You must first submit a written request for permission before painting. We will work with the owner to obtain permission for you and then ask that you return the walls to the original color at move in when your tenancy ends.

- What if I have an emergency over the weekend or when your office is closed?

Skip Housing Solutions LLC maintains an emergency line when the office is closed.